Shipping policy

Shipping Policy

Effective Date: March 3, 2025

At Romanelli Couture, we are committed to delivering your order in a timely manner. Please read our shipping policy carefully before placing an order.

1. Processing Time

  • Orders are typically processed within 10 business days (excluding weekends and holidays).
  • During peak seasons or promotional periods, processing times may be longer.
  • Once an order is processed, it cannot be modified or canceled.

2. Shipping & Delivery

  • We offer various shipping methods to accommodate your needs. Available options, costs, and estimated delivery times will be displayed at checkout.
  • Delivery times are estimates only and may be affected by external factors such as carrier delays, weather, or customs processing.
  • Tracking information will be provided once your order ships.

3. Shipping Locations

  • We currently ship to Canada and other exceptions.
  • If your location is not available at checkout, we do not ship to that area at this time.

4. Shipping Fees

  • Shipping fees are calculated at checkout based on your location and the size/weight of your order..

5. Tracking & Order Status

  • Once your order ships, you will receive an email with tracking information.
  • If your tracking status has not been updated within 3 days, please contact us for assistance.

6. Lost, Stolen, or Delayed Shipments

  • Once your order is handed over to the carrier, we are not responsible for lost, stolen, or delayed shipments.
  • If your package is lost in transit, we recommend contacting the shipping carrier to file a claim.
  • If your package is marked as delivered but has not arrived, please check with neighbors, your local postal office, or the carrier before reaching out.

7. International Shipping & Customs

  • International orders may be subject to customs fees, import duties, or taxes.
  • Customers are responsible for any additional charges imposed by their country.
  • Customs clearance times vary and may delay your order. We are not responsible for such delays.

8. Incorrect Addresses & Undeliverable Packages

  • Customers must ensure that the shipping address provided is accurate.
  • If an order is returned due to an incorrect or incomplete address, the customer is responsible for reshipping fees.
  • If a package is marked as undeliverable and returned to us, we will contact the customer for further instructions.

9. Changes to This Policy

We reserve the right to update this policy at any time without prior notice. For any questions or concerns, please contact us:

📧 romanellicustom@yahoo.ca
📍 8235 Boulevard Langelier H1P 2B7